Kohl’s will roll out the service to all of its store locations across 48 states.
Kohl’s will accept eligible Amazon items, without a box or label, and return them for customers for free.
“We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country,” said Michelle Gass, Kohl’s chief executive officer. “Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”
Last month, Kohl’s also announced it will expand its product relationship with Amazon by carrying more Amazon products in its stores.
If you think about it, with more and more brick and mortar stores closing nationwide Kohl’s has found a genius way to collaborate with Amazon so that they both win!