The Nevada Department of Training and Rehabilitation (DETR) announced last Friday that it is ending its’ contract with Alorica, the third party call center that had been answering unemployment claimants phone calls. Claimants for months have complained that they either couldn’t get through, or if they did get through were met with reps that for the most part couldn’t help. Alorica’s contract was slated to run until the end of the year but will be phased out over the next 30 days and DETR says it will handle the call center itself. As the transition takes place, the phone number that claimants should call for help will remain the same.
Born in New York City but also consider myself a native of Detroit. Attended college at Michigan State University. Started radio career in Detroit in 1980. Moved to Vegas in 1989. Worked 14 years at KCEP 88.1 before getting hired at Beasley with 105.7 in 2014.